Rewards program Terms & Conditions

 

1.The program rewards you with points to be used through any of the below products/Services:

 

  • Contact Auto
  • Contact Trucks
  • Contact Leasing  (sole proprietorship only)
  • Contact Finishing
  • Contact Mortgage
  • Contact Brokerage
  • Contact Shopping

 

2.You agree to participate in the program under these terms, that must be read in conjunction with the Terms and Conditions, as part of our contractual agreement

 

  1. You will participate in the program automatically and free of charges

 

4.You may be disqualified from participation in the program at our discretion if we determine:

 

  • Your account has been blocked, suspended, terminated, or closed
  • You face legal proceedings or are under threat of so
  • Any of your accounts with Contact is delinquent or unsatisfactorily conducted for any reason, and you are or are potentially in breach of our agreement

 

5.If you are disqualified from the Program in accordance with clause 4, all your unused points will be canceled and will no longer be available for use under the program

 

  1. If there is any inconsistency between the terms of this program and the terms of any other product or service, the terms of the program prevail
  2. Contact is entitled at its sole discretion at any time and without prior notice or liability to the subscriber in any manner whatsoever, to terminate Contact Rewards program and/or cancel and/or change its benefits or features, and/or change, add or delete any of the terms and conditions outlined herein, and/or withdraw or change the participants of the program, and/or the expiry of the points and/or modify or limit the value of each reward’s points and/or the manner of their redemption even though if any of such acts may reduce the value of the reward points already accumulated
  3. In case of death, any available points are canceled and cannot be used/redeemed.

 

Points Calculation:

 

  • Contact Shopping

 

You are awarded points for each [Egyptian Pound] you spend in purchases, rounded down to the nearest point.

 

The below transactions are excluded:

 

  • Annual fees
  • Late payment fees
  • Any transaction performed before the launch date

 

Points earning criteria is as follows:

 

points Transaction type
2.5 points for every 1 EGP Purchase
3000 Points 1st purchase transaction within 2 months of subscription
2000 Points 5th Purchase transaction

Contact Finishing

 

You are awarded points for each [Egyptian Pound] you spend in purchases, rounded down to the nearest point.

The below transactions are excluded:

  • Annual fees
  • Late payment fees
  • Any transaction performed before the launch date

 

Points earning criteria is as follows:

 

points Transaction type
0.5 Points for every 1 EGP Purchase
3000 Points 1st purchase transaction within 2 months of subscription
2000 Points 5th Purchase transaction

 

  • Contact Auto

The customer will be rewarded on the total loan amount, customer will get 200 points for every 1000 EGP of the total loan amount.

 

  • Contact Trucks

The customer will be rewarded on the total loan amount, customer will get 200 points for every 1000 EGP from the total Loan amount.

  • Contact Mortgage

The customer will be rewarded on the total loan amount, customer will get 100 points for every 1000 EGP from the total Loan amount

  • Contact Leasing

The customer will be rewarded on the total loan amount, customer will get 100 Points on every 1000 EGP from the total Loan amount

  • Contact Brokerage

 

Points Product that are included in the program
1 Point for every 1 EGP

·        Extended car warranty

·        Total car loss

·        Total truck loss

·        Home insurance with installment more than 1000 EGP

 

 Note: Policy amount must be more than 5000 EGP to start calculating the points

 

Points will be added as follows:

 

Condition Product
After Extracting the license Contact Auto
After Extracting the license Contact Trucks
After 14 days from transaction date Contact Shopping
After 14 days from transaction date Contact Finishing
After Completing the case             Contact Mortgage
After sending the file to the FRA Contact Leasing
After paying the full amount and receiving the commission Contact Insurance Brokrage

Referral Program Points:

 

Points Product
40,000 Contact Auto
30,000 Contact Trucks
25,000 Contact Shopping
20,000 Contact Finishing
20,000             Contact Mortgage

 

Referral points will be added to the inviter as follows:

 

Condition Product
After Extracting the license Contact Auto
After Extracting the license Contact Trucks
After 1st transaction done by the invitee Contact Shopping
After 1st transaction done by the invitee Contact Finishing
After Completing the case             Contact Mortgage

 

 

 

Note: Please review carefully Contact referral program terms and conditions to know how to earn the Referral points

 

Redemption:

 

  • You are responsible for using your account and if someone else uses the account, the Company will consider that you did all online redemption by yourself.
  • The minimum number of points to be redeemed against Contact products/services 5,000 Points and in our loyalty program merchants network is 10,000 Points
  • We will process your redemption request within the time-frame specified through our mobile application.
  • The e-voucher will be sent to the customer’s registered mobile number or through our mobile application, therefore the customer must ensure that his information is updated at all times to be able to receive the e-voucher. Contact is not responsible in case of incorrect or outdated information and the points related to the vouchers, issued in this case, are non-refundable.
  • You must present the e-voucher to the merchant during the redemption
  • Redeemed rewards are not exchangeable for other rewards, or refundable, replaceable, or transferable for cash or credit under any circumstances
  • Once the redemption request is confirmed, it is irrevocable and you cannot ask for a refund of the points used for the redemption, or reverse your request
  • If you have to make an additional payment to use the Rewards Voucher, you can pay the extra amount in any other payment method. In case the value of the products or services to be exchanged by the reward voucher is less than the value mentioned in the voucher, you will not receive the difference from the company or the merchant
  • Redeemed points for the vouchers used through any participating merchant are non-refundable in case of return or exchange.
  • You can redeem your points through:
  • Contact mobile application
  • Contact Call center 16177
  • Contact branches

 

You can redeem your points with:

 

  • Electronic vouchers to be used within Contact services/products
  • Electronic Vouchers to be used in our Loyalty merchants’ network
  • Contact has the right to terminate the agreement with any of the participating merchants or amend the terms of use for the merchants without prior notice.
  • Gift Vouchers expire after 3 months from the creation date. Any expired vouchers will not be accepted by the participating merchants and the equivalent points redeemed against the issuance of this voucher are non-refundable
  • All points will expire after 24 months from the earning date.
  • Contact is not liable for any goods or services or the quality or performance of such goods or services supplied by the participating merchant, shopping site under the program. You must direct any complaints or feedback in respect of such goods and services to the respective participating merchant.

Terms and conditions for electronic discount Vouchers:

 

The company is not responsible for the terms and conditions of the discounts. Therefore, we recommend that you read all the terms and conditions before using the offer at the stores participating in the discounts program.

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