At Contact Financial Holding, we understand that information is vital to providing exceptional service, and we highly value the trust our customers place in us. We are dedicated to safeguarding your information securely and using it exclusively for your benefit. Our commitment to our individual customers is as follows:
1. Information Security
We are committed to safeguarding your information with the utmost standards of security and confidentiality. Your trust is our top priority.
2. Data Collection and Usage
We are committed to providing you with a superior service while respecting your privacy. We only collect and use customer information to the extent necessary to achieve these goals. This includes:
- Providing the products and services you request: We collect and use information necessary to fulfill your requests, such as processing orders, managing accounts, and providing customer support.
- Fulfilling credit limit onboarding: We collect contact information with your explicit consent to verify identity and facilitate communication during the credit limit application process.
- Enhancing your customer experience: We use anonymized and aggregated location data to provide the nearest stores and suggest relevant promotions, improving your experience with our services. We do not access individual customer locations without explicit consent.
- Offering personalized recommendations (optional): With your explicit consent, we may analyze your installed applications data (anonymously whenever possible) to offer personalized recommendations and upselling opportunities for relevant products and services.
- Verifying your identity: To ensure the security of your account and comply with anti-money laundering regulations, we may require you to take a selfie.
3. Access Control
We will grant access to customer information solely to authorized employees who have received training on proper data handling. Any employee who violates our privacy standards will be subject to our established disciplinary procedures.
4. Non-Disclosure to External Organizations
We will not disclose customer information to external organizations unless we have obtained customer consent, or it is required by law. We will always maintain control over the confidentiality of customer data, but we may facilitate offers from reputable companies. These companies are not permitted to retain customer information unless the customer has expressed explicit interest in their products or services.
5. Compliance by Third Parties
6. Exchange of Information
For credit reporting, verification, and risk management purposes, we may exchange information about our customers with reputable reference sources and clearinghouse services.
7. Medical Information
We will not use or share personally identifiable medical information for any purpose other than underwriting or administering a customer’s policy, claim, or account. This will be done in accordance with the customer’s consent or as initially disclosed when the information was collected.
8. Data Accuracy
We are committed to maintaining customer files that are complete, up-to-date, and accurate. We will provide you with convenient access to your account information (except when prohibited by law) and a method to notify us of any errors, which we will promptly rectify.
9. Continuous Self-Assessment
We continuously assess our practices to ensure that customer privacy is upheld. We conduct our business in a manner that fulfills this promise across the various countries in which we operate.
For any questions or concerns about our privacy practices, please contact us at [Your Contact Information].